What changes have been made to prepaid card accounts?
We have transitioned to a new, exciting prepaid card option for our customers, and we want to make you aware of some changes to your account.
Since we have phased out your old prepaid card, when you log into your account, the Card section will be removed.
Your past prepaid card transaction history has been converted to PDFs and can be accessed in the Statements tab in the website.
If you had a balance on your previous prepaid card that was refunded to you, please note, this will appear on your transaction history as a charge dated after your account was closed, labeled as “Other,” and the format of the Transaction ID may look a little different.
There is a new prepaid card plan available with True Link. Learn more
Prepaid cards are available for Authorized Legal Representatives (ALRs) and Beneficiaries 18 and older.